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  :: Questions about reservation ::
 
 
 
 
Q:   What is check in and check-out time?
A:   Check in time is 2 PM – 12 midnight
    Check out time is 6 AM - 12 noon
     
Q:   Can I check-in earlier?
A:   Our check-in time is 2.00 PM.
If you arrive earlier, we are pleased to keep your luggage at our Front Desk area.
     
Q:   My arrival may be delayed. At what time does the reception close?
A:   Our Front Desk operates from 6 AM – 24 midnights ONLY.
If you are arriving later that midnight, please inform us at rsvn@diamondcitypattaya.com.  
 
Q:   Can I reserve a non-smoking room?
A:   Yes, you can but very limited and only available in some room type.
Non-smoking rooms are available in Deluxe, Superior, Standard Diamond and Standard City Types of Rooms.
     
Q:
  Do you have baby crib?
A:   No, we do not have.
 
Q:   Do you have extra bed?
A:   No, we do not have. But we have triple room available in superior type of room.
 
Q:   What is your child policy?
A:
  If children are sharing the parents’ room and using existing bedding, there is no additional cost for children under 12 years old. If the children require an extra bed, we suggest you to book for superior triple room.
     
Q:   Can you offer triple occupancy rooms?
A:    Yes, we can. Triple rooms are only possible with our Superior rooms.
     
Q:   Do you have connecting rooms?
A:   No, we do not have.
     
Q:   What is your policy on late check out?
A:
  It is based on the availability on the day of your departure date. In the event you are able to extend your check-out time, an extra charge will be applied based on the length of your extension. The rates are shown as below.
     
 
Regular check out time is 12.00 PM
Until 2.00 p.m.  -  30% of hotel rate
Until 6.00 p.m.  -  50% of hotel rate
After 6 p.m.  -  100% of hotel rate
     
* Rates are vary according to the room types.
     
Q:
  What happen if I have to check-out early?
A:
  Early departure fee policy for daily and monthly rate is different Daily Basis up to 90% of your room rate unless advised 24 hours in advance Monthly 100% of security deposit money unless advised 30 days in advance
     
Q:   What is your policy on early check-in?
A:   It is based on the availability upon arrival and cannot be guaranteed.
In case of early check-in with guarantee, the previous night MUST be booked to confirm your early check-in on the day of arrival. One night charge will be required. Please let us know if this arrangement is required.

 
   
  :: Questions about Services ::  
     
 
Q:   Do you have parking facilities?
A:   Yes, we do but very limited.
     
Q:   How much do you charge for WIFI access?
A:   Price start from 200 Baht for 30 minutes. For more information please click here.
     
Q:   Do you have swimming pool? What are the opening hours?
A:   Yes, we do. The swimming pool is located on the 2nd floor. 
   
Opening Hours:  7.00 AM – 6 PM
     
Q:   Do you have a fitness center?
A:   No, we do not have a fitness center. But “Tony fitness” is located nearby on the corner of Pattaya 3rd road, open 24 hours a day.
     
Q:   Do you have any coffee shop or restaurant? What are the opening hours?
A:   Yes, we do. Our “Diamond Coffee House” is located on the ground floor on the entrance.
   
Opening Hours : 7.00 AM  – 9 PM
Last Order : 8.30 PM
     
Q:   Can we order food from the Diamond Coffee House to our room?
A:   Yes, with an additional 10% service charge. Room Services are only available from 10 AM  to 9 PM.
   
Q:   Do you have the bell service or porter service?
A:   No, we do not have the bell and porter service.
     
Q:   Does the hotel have safe deposits boxes for guest use?
A:    Yes, we have a safety box in all guest rooms, in the wardrobe.
     
Q:   Do you offer luggage storage service?
A:   No, we do not have.
     
Q:   Do you accept pets?
A:   No, we do not accept pets.
     
Q:   Do you have coin laundry machine or laundry service?
A:   No, we do not have coin laundry machine or laundry service. But we have laundry shop just in the front of the property.
     
Q:   Do you have pick up service from / to the airport?
A:   Yes, we do.  Our price for a saloon, one way is 1,800 Baht.
Please contact our front desk to reserve, or e-mail to rsvn@diamondcitypattaya.com
     
Q:   Do you charge for bringing a JOINTER to stay overnight?
A:   No, we do not charge, but maximum 1 joiner per night ONLY.
However, for security reason, he/she MUST be over 18 years of age and MUST leave the ID card at our front desk before entry, in which will be return on the way back.
 
PLEASE NOTE THAT you have to responsible for all your guest’s actions, including all the lost and damages that might occur from the action of your guest.
 
We CANNOT negotiate all the prices / services between you and your guest.
 
Any troubles or disturbs of other guests peaceful stay occur, we will have to ask you and your guest to leave our property with NO refund the money and / or some penalty charges.
 
 
     
 
   
     
Diamond City Place - South Pattaya
513 Moo 10, South Pattaya, Cholburi 20260, THAILAND
Tel.(66 0)3842-0522-3  Fax.(66 0)3842-0560
 
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