F.A.Q

Questions about reservation

Q : What is check in and check-out time?

A : Check in time is 2 PM – 12 midnightCheck out time is 6 AM - 12 noon.....
Q : Can I check-in earlier?

A : Our check-in time is 2.00 PM.If you arrive earlier, we are pleased to keep your luggage at our F.....
Q : My arrival may be delayed. At what time does the reception close?

A : Our Front Desk operates from 6 AM – 24 midnights ONLY.If you are arriving later that midni.....
Q : Can I reserve a non-smoking room?

A : Yes, you can but very limited and only available in some room type.Non-smoking rooms are availab.....
Q : Do you have baby crib?

A : No, we do not have......
Q : Do you have extra bed?

A : No, we do not have. But we have triple room available in superior type of room......
Q : What is your child policy?

A : If children are sharing the parents’ room and using existing bedding, there is no addition.....
Q : Can you offer triple occupancy rooms?

A : Yes, we can. Triple rooms are only possible with our Superior rooms......
Q : Do you have connecting rooms?

A : No, we do not have......
Q : What is your policy on late check out?

A : It is based on the availability on the day of your departure date. In the event you are able to .....
Q : What happen if I have to check-out early?

A : Early departure fee policy for daily and monthly rate is different Daily Basis up to 90% of your.....
Q : What is your policy on early check-in?

A : It is based on the availability upon arrival and cannot be guaranteed.In case of early check-in .....

Questions about Services

Q : Do you have parking facilities?

A : Yes, we do but very limited......
Q : How much do you charge for WIFI access?

A : Price start from 200 Baht for 30 minutes. For more information please click here......
Q : Do you have swimming pool? What are the opening hours?

A : Yes, we do. The swimming pool is located on the 2nd floor. .....

Opening Hours: 7.00 AM – 6 PM

Q : Do you have a fitness center?

A : No, we do not have a fitness center. But “Tony fitness” is located nearby on the cor.....
Q : Do you have any coffee shop or restaurant? What are the opening hours?

A : Yes, we do. Our “Diamond Coffee House” is located on the ground floor on the entranc.....

Opening Hours : 7.00 AM – 9 PM Last Order : 8.30 PM

Q : Can we order food from the Diamond Coffee House to our room?

A : Yes, with an additional 10% service charge. Room Services are only available from 10 AM to 9 PM.....
Q : Do you have the bell service or porter service?

A : No, we do not have the bell and porter service......
Q : Does the hotel have safe deposits boxes for guest use?

A : Yes, we have a safety box in all guest rooms, in the wardrobe......
Q : Do you offer luggage storage service?

A : No, we do not have......
Q : Do you accept pets?

A : No, we do not accept pets......
A: No, we do not have coin laundry machine or laundry service. But we have laundry shop just in the front of the property.

A : No, we do not have coin laundry machine or laundry service. But we have laundry shop just in the.....
Q : Do you have pick up service from / to the airport?

A : Yes, we do.  Our price for a saloon, one way is 1,800 Baht.Please contact our front desk to.....
Q : Do you charge for bringing a JOINTER to stay overnight?

A: No, we do not charge, but maximum 1 joiner per night ONLY.However, for security reason, he/she MU.....

PLEASE NOTE THAT you have to responsible for all your guest’s actions, including all the lost and damages that might occur from the action of your guest.

We CANNOT negotiate all the prices / services between you and your guest.

Any troubles or disturbs of other guests peaceful stay occur, we will have to ask you and your guest to leave our property with NO refund the money and / or some penalty charges.